At Gearhead Cycle House, we love bikes. In our opinion, there are few things as satisfying as riding a high quality bicycle. The bikes we sell are precision instruments, and like any precision instrument, they need occasional fine-tuning to perform at their potential. Our trained mechanics have over 25 years of combined experience in the bicycle business, so you can rest assured that your bike will receive the quality care it deserves.
How do I take care of my new bicycle?
With every new bicycle purchase, we offer a free 30-day check up and one free tune up anytime in the first year of ownership (we recommend the tuneservice1 up somewhere between the 10 month and 1 year mark). For those who wish to perform routine maintenance themselves, we offer quarterly Basic Bicycle Maintenance classes. The class includes general cycling safety tips, tutorials on fixing a flat, basic shifter adjustment, and basic brake adjustment. Class size is limited, so please call 870-910-5569 for a class schedule and for registration.
How often should I get my bike serviced?
This will depend on the mileage you put on the bike, but for the average rider a yearly tune up is recommended. It is common to replace wear items like chains, cassettes (the gears on your rear wheel), and shifter cables at your yearly service. We will evaluate these items while the bike is being serviced and recommend replacement as needed. You should also bring your bike in anytime you feel that it isn’t working as well as it should – sometimes during a quick shifter or brake adjustment we can catch a problem early and prevent an expensive repair down the road.
What’s included in a Bicycle Service?
Bicycle services can be done on an as-needed basis (such as a shifter or brake adjustment), or can be bundled into a Safety Check, Standard Service, Annual Service or Pro Service.
Safety Check $40 – We’ll give your bike a complete inspection. Derailleurs and brakes adjusted. Inflate tires to correct pressure and check for wear. Lubricate chain and check for wear. Lubricate derailleur pivots. Check torque setting for handlebars, stem, cranks, and pedals.
Standard Service $70 – Safety Check plus adjustment of hubs, bottom bracket, and headset. Lube cables and check for wear. True wheels and disc rotors if applicable. Clean frame, fork, and wheels.
Annual Service $100 – Standard Service plus a full drivetrain clean (chain, cassette, crankset).
Pro Service $200 – Annual Service plus we’ll repack standard bearings or replace cartridge bearings in hubs, bottom bracket, and headset*. We’ll replace all mechanical cables and housing* and wrap handlebars with fresh tape/install new grips***. We’ll strip the bike to the frame and clean all components.
*Stainless loose ball and sealed cartridge bearings. Ceramic bearings available at an additional cost.
**Shimano Dura Ace/XTR cables and housing. Hydraulic brake lines not included.
***Gel cork bar tape and slip on grips. Lock on grips and synthetic bar tape available at an additional cost.
Do you work on all brands of bikes?
We’re not bike snobs, and we are happy to work on any brand of bicycle. If you didn’t buy your bike from Gearhead Cycle House that is perfectly fine –service2 you can be assured that your bike repair will be completed in a timely fashion and with the same care that we give to the bikes we sell. However, priority service is one of the benefits you receive when you purchase your bike from us, so please note – Bikes purchased from Gearhead Cycle House get first priority in the repair schedule. All other bikes are completed on a first-come, first-serve basis.
What is your turn-around time on repairs?
We strive to complete all repairs within 48 hours of when they are dropped off. However, depending on the nature of the repair and the time of year, it may take as little as a couple of hours or as long as a few days. For example, a Standard Bicycle Tune takes longer than a simple shifter adjustment, and turn-around times are longer during the spring and summer than in the winter. We will give you an estimated completion time when your bike is dropped off and call you when the repair is completed.